Legal
Terms of Use
Using clothingaid.com and contacting Clothing Aid.
About these terms
These terms apply to your use of the Clothing Aid website at clothingaid.com. The website provides information about clothing reuse and ways to contact Clothing Aid. Any separate arrangements confirmed directly with Clothing Aid may have additional conditions.
Using the website
Use the website lawfully and respectfully. Do not submit fraudulent requests, impersonate another person, send spam or harmful content, attempt to access other people's information, or interfere with the website's operation. Provide accurate contact details so the team can respond.
Pickup requests
Submitting the pickup form sends a request for review; it is not a confirmed booking. Whether a pickup is possible depends on your location, donation quantity and the team's ability to arrange it. A preferred date is a preference only. Wait for Clothing Aid to confirm availability and arrangements directly before relying on a pickup.
Clothing donations
Contact Clothing Aid to confirm whether particular items can be accepted and how to prepare or hand over your donation. Website examples are general guidance, not a guarantee that every item will be accepted. The office address is not a public clothing drop-off location. Do not leave clothing there without a separately confirmed arrangement.
Volunteer and partnership inquiries
Submitting an interest form does not guarantee a volunteer position, partnership or other arrangement. The team will review your inquiry and contact you about possible next steps.
Website content
Information on this website is provided for general information and may change. Do not copy or reuse Clothing Aid's logo, photographs or other protected material without permission from the relevant rights holder, except where applicable law permits it. You may share links to the website.
Availability and external services
The website may occasionally be unavailable or contain errors. Contact Clothing Aid directly if a form fails or you need to confirm information. Links and browser connections to external services are subject to those providers' own terms and privacy practices.
Your legal rights
Nothing in these terms excludes rights or protections that cannot lawfully be excluded under applicable law. These terms do not promise a particular outcome from an inquiry or donation.
Updates and questions
The current terms will be posted on this page. For questions about the website or a proposed donation, contact Clothingaidcanada@gmail.com or +1 (647) 712-6523.
Personal information
Read our Privacy Policy for information about website inquiries, storage and privacy requests.