Legal
Privacy Policy
Information about your inquiries and visits to clothingaid.com.
Who we are
This website is operated by Clothing Aid. You can reach us at Clothingaidcanada@gmail.com or +1 (647) 712-6523.
What we collect
When you submit a pickup request, contact message or volunteer inquiry, the website collects the information you enter. This includes your name, email address, phone number where provided, and message. Pickup requests also include the pickup address, city or postal code, approximate quantity, and any clothing details or preferred date you provide. Volunteer inquiries include your selected interests. Contact messages include your selected topic. Please do not include sensitive personal information that is not needed for your inquiry.
Why we collect it
The forms ask for your consent to use your details to respond to your inquiry. These details help Clothing Aid review pickup requests, communicate about possible arrangements, answer questions, and follow up about volunteering or partnerships. Submitting a pickup request does not confirm a booking.
Storage and service providers
Website submissions are sent to Clothing Aid's hosted inquiry database through Lovable Cloud. Public visitors can submit inquiries but cannot browse or retrieve submissions through the website. Hosting and database providers process information as part of operating these services. These website restrictions do not guarantee absolute security: no online transmission or storage system is completely risk-free.
Retention and privacy requests
To ask how long your inquiry information is retained, or to request access, correction or deletion, contact Clothingaidcanada@gmail.com or +1 (647) 712-6523. Include enough information to identify your inquiry, but do not email identity documents unless requested through an appropriate process. Requests may require identity verification and may be subject to applicable legal obligations. This website does not provide automatic deletion or publish a fixed retention period.
Website analytics and technical information
The site uses Lovable's website analytics. Hosting, analytics and error-reporting services may process technical information associated with visits, such as requested pages, browser or device information, and diagnostic information. Your browser also connects to Google Fonts to load the site's typefaces, which can disclose connection information such as your IP address to that provider. You can manage cookies and related storage through your browser settings; restricting them may affect website functionality.
Contacting us outside the forms
If you email or call Clothing Aid directly, the information you share is handled through the email or telephone services used for that communication. Avoid sending sensitive information that is not needed to answer your question.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.